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What types of questions can be supported using Text or
Chat?
Text and Chat Support are well suited for questions in these areas:
General questions
Configuration requests
Errors not significantly affecting business operations
What types of questions should not be sent using Text or
Chat?
While text and chat communication are a fast, efficient way to submit any issues or requests, it
does have limitations. Avoid delays for situations that require immediate assistance by not using
text or chat for the following scenarios:
When store operations are down – time sensitive situations
When errors are affecting normal business operations
If readers are not taking cards
If you are experiencing networking issues
What will my experience look like if I use text support?
It's easy to use. Simply text your question to one of these two numbers: 877-738-7444 or 281-
971-2500
You will receive confirmation that HungerRush has received your message. Live representatives
respond to your message and work with you until the issue is resolved. See how a sample
dialogue could look:
