Issue link: https://insights.hungerrush.com/i/1413560
Request a Demo HungerRush helps restaurants compete in the toughest business on earth. Options are abundant. Loyalty is hard to get. And preferences are changing fast. Our integrated restaurant management system helps you master operational efficiency, create awesome guest experiences with ease, and squeeze customer data for every last drop of insight. All so you can focus on doing what you love: serving great food. hungerrush.com © 2020 HungerRush, LLC. All rights reserved. HungerRush, HungerRush logo, HungerRush product and technology names are trademarks or registered trademarks of HungerRush, LLC. Other product names and logos referenced herein are trademarks or registered trademarks of their respective companies. themselves to claim tips. "Before, we'd have to dig into the system to find transfers, which we rarely did because it was cumbersome and not user friendly. With the HungerRush system, I get a report every night that allows me to see the number of voided tickets and exactly how many times the cash drawer was opened," Amber adds. For improving the ordering process, Amber claims that the HungerRush Caller ID feature has been a lifesaver. "We still have a lot of people that place orders over the phone. To have the person's information display immediately and not have to input their phone number into the POS system is extremely helpful. Our old system stored the caller's information, but we had to input their phone number each time they called before we could access it. Now we immediately know a person's name (and can greet them) and their order history, which makes the customer very happy." Summary The area of South Carolina that Danny's Pizza serves is experiencing high population growth. Amber wants to ensure they are growing their business with loyal customers, not just benefitting from new residents that are moving in. "Improving customer service and experience are key," says Amber. "Our staff is very comfortable with the HungerRush system and they feel confident with the new technology. Our customers have noticed because when they call, we immediately know who they are, and what their preferences are." Customers love that the HungerRush POS system helps Danny's take orders faster and fill them more accurately. "When customers arrive for pick up, their orders are much easier to find. They are in and out the door in a matter of minutes, which is a top priority in today's busy society," adds Amber. Case Study