Issue link: https://insights.hungerrush.com/i/1413560
Among her requirements: • Accelerate order intake and processing time to serve customers faster • Improve reporting and sales analytics • Grow accountability among restaurant employees and other staff members According to Amber, "We did preliminary research online for "POS systems for Pizza" which turned us on to HungerRush." Aer a demo to see the HungerRush system in action, Amber knew that the system could fulfill her exacting requirements and moved quickly to get it installed. Case Study The Results The HungerRush restaurant management system provided the flexibility in ordering, ease of menu customization, and depth of reporting Amber was seeking. During the setup and implementation process, Amber worked with HungerRush's customer service team to configure: • Easy menu customization and simplified ordering to increase accuracy • Tight order controls tied to the robust management and reporting features for better accountability • Daily reports and updates to measure store performance and highlight anomalies for review • Improved ordering processes to speed customer throughput • Personalized customer experience to create loyalty and build a returning customer base Easy menu customization has helped with restaurant efficiency and has improved order accuracy. "We worked with the HungerRush team setting up our specific menu and ordering flow. It was a very thorough process where we addressed all situations that may come up," says Amber. One customized item that Danny's Pizza offers is a Kid Cut Pizza, a small pizza that is cut into smaller slices. "We have a menu modifier for Kid Cut that notifies the kitchen," Amber continues. "It may seem simple to make an order say Kid Cut, but if you add the time it takes to manually enter those instructions over the course of a month or year, it really adds up. With the HungerRush POS system, it takes us far less time to enter orders, because we don't have to keep finding workarounds to make modifications." Amber likes the reporting features of the HungerRush system and the level of accountability it places on employees. "I don't think any of our employees were dishonest, but there were too many options with the old system where they could have been." With the older pizza POS system, it was easy for the waitstaff to transfer tickets to hungerrush.com