Case Study

Frank's Pizza Taps into Custom Configuration from HungerRush ® to improve the Customer Experience Frank's Pizza has been long regarded as a go-to spot in Houston for over 23 years. Located in the heart of the downtown historic district, the New York-style pizzeria has attracted many late-night crowds. In 2018, Frank's expanded by opening a neighborhood bar concept called Frank's Backyard and a delivery only location called Frank's Delivery. With three locations and an increased need for efficiency, Frank's owner, Ed Love, was looking for the right technology to fit his demanding operational needs. Being satisfied with HungerRush products and services, the HungerRush POS was installed in the two new locations. However, there were still looming challenges at the flagship location Frank's Pizza. Challenge Frank's Pizza had been using the HungerRush POS system since 2006. However, in early 2018 Ed was growing frustrated with system configuration issues that were impacting the restaurant's smooth-running operation. Specifically, a newly-introduced EMV chip-reading payment technology was slowing the customer checkout process. "At peak times, we process a customer transaction every thirty seconds," says Ed. "Even though the new EMV technology offered increased customer security and chargeback protection, I felt that forcing customers to use an EMV chip reader would unnecessarily slow the checkout process." With these pending changes, Ed worried that the technology upgrades that HungerRush was introducing would hinder his business operations. Customer Frank's Pizza Challenge A newly-implemented EMV upgrade was slowing the checkout process for Frank's customers. Results HungerRush performed custom configuration for the POS based on input from Frank's Pizza to increase system versatility and speed up customer throughput. Case Study hungerrush.com

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