Issue link: https://insights.hungerrush.com/i/1413548
Aer considering different POS systems, Frank's decided to switch to Speedline which promised continued support for customers that wanted to swipe credit cards instead of using a chip reader. However, within a very short time, Ed discovered a few flaws with the Speedline system that were showstoppers: • The order entry process was overly slow compared to HungerRush • Order customization was cumbersome, requiring too many buttons to be pushed • An interface was not as user friendly, causing confusion among the staff The reconciliation process to swap cash drawers was also cumbersome and inefficient. With the Speedline system, a drawer must be reconciled at the time it is closed. "At busy restaurants like ours reconciling cash drawers at shi changes causes unwanted customer delays," says Ed. "With the HungerRush system, I can close a drawer and park it away for reconciliation at a future time, minimizing customer delays when changing shis." The Solution Aer realizing that Speedline could not fulfill his needs, Ed contacted HungerRush about switching back. The HungerRush development team advised Ed that his challenges could be solved with custom configuration to allow card swiping by disabling the EMV chip mechanism. With the problem addressed, Ed was ready to implement HungerRush's soware again. The Results With the switch back to the HungerRush POS soware complete, Ed saw immediate operational improvements at Frank's Pizza. According to Ed, "In a high-volume restaurant like ours, we want the ordering and checkout process to be as fast and efficient as possible. The configuration of the HungerRush POS system helps us serve a customer every thirty seconds. It keeps the line moving and the restaurant humming." The restaurant can now serve customers quickly and efficiently, easily processing two customers per minute on busy nights. Additionally, all customers are now protected from fraud from chargebacks and security threats thanks to the HungerRush Payment System upgrade. Because of this, Frank's Pizza, Frank's Backyard and Frank's Delivery all have streamlined operations and are providing a better customer experience for their guests. Case Study Request a Demo HungerRush helps restaurants compete in the toughest business on earth. Options are abundant. Loyalty is hard to get. And preferences are changing fast. Our integrated restaurant management system helps you master operational efficiency, create awesome guest experiences with ease, and squeeze customer data for every last drop of insight. All so you can focus on doing what you love: serving great food. hungerrush.com © 2020 HungerRush, LLC. All rights reserved. HungerRush, HungerRush logo, HungerRush product and technology names are trademarks or registered trademarks of HungerRush, LLC. Other product names and logos referenced herein are trademarks or registered trademarks of their respective companies.