Whitepaper

27 RushReport: The 2023 Restaurant Consumer Experience Report HungerRush 360 is an integrated system of solutions that gives restaurants everything they need to reduce labor, streamline operations, unify digital channels, delight customers and employees, and of course, sell more food. © 2022 HungerRush, LLC. All rights reserved. HungerRush, HungerRush logo, HungerRush product and technology names are trademarks or registered trademarks of HungerRush, LLC. Other product names and logos referenced herein are trademarks or registered trademarks of their respective companies. 07.22 I T ' S T I M E T O B E A T T H E R U S H W I T H H U N G E R R U S H The COVID-19 era has irrevocably changed the restaurant industry. While restaurateurs have indeed sensed many of these changes, our research highlights what perhaps few people intuited; such as the importance of having a presence in the community, the surprising effectiveness of maintaining active social media presences, and the differing needs and expectations of various demographics. Restaurants that seek to thrive in this difficult economic climate need to act boldly. The challenges of staff shortages, supply chain disruption and rampant inflation still chafe—and those who don't invest in both restaurant technology and in their local communities will be le behind. Those brave enough to embrace future trends, however, will reap the benefits. The evidence presented shows we are living in some of the most challenging times for restaurants in recent history. But it also demonstrates a way forward—restaurants who have the courage to invest in technology and their communities will continue to stay one step ahead of their competition. CONCLUSION

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