Issue link: https://insights.hungerrush.com/i/1413590
The Results Within a few weeks of the Pizza Expo, Saccone's had a HungerRush POS system running in the restaurant. Dan was amazed at how easily his wait staff adopted the system and how fast they learned to use it. According to Dan, "Anyone can walk up to a HungerRush system and place an order. This is key with training employees. New additions to my wait staff can be productive on day one". In a pizza shop, customization is common in a typical order. Like most pizza restaurants, Saccone's built out the menu on the HungerRush POS system to accommodate half and half orders, topping variations, crust options and size choices. But for Saccone's the simplicity doesn't stop when the order is placed. According to Dan "We wanted to better organize our tickets and improve how they are received in the kitchen. Since implementing the HungerRush system we have virtually eliminated the mistakes we had with handwritten tickets." How Saccone's pizza are presented to each customer is important for the restaurant. "With HungerRush, we can specify the order that toppings are printed on each ticket. The helps the kitchen staff apply toppings in the same sequence each time, making Case Study our pizzas more consistent in how they look when our customers received them." The restaurant also added an online ordering system from HungerRush and third-party delivery services as the pizzeria continued to grow. In addition, Saccone's adopted a separate phone system designed specifically for pizza restaurants that minimizes hold time and helps process phone-in orders efficiently. Sales through third party services (Saccone's uses Uber Eats) are set up a separate account. This allows the service staff to properly apply discounts and monitor activity levels, helping the restaurant understand customer trends and forecast growth areas. It also simplifies the reconciliation process making sure that sales match between the two systems. Summary For Saccone's, selecting the HungerRush point of sale system has helped the restaurant grow and flourish, providing upgrades and integrations as technology advances to keep up with changing customer habits. For Dan, it has provided peace of mind while he travels and competes that his store back home is operating smoothly and churning out great pizza with a dedicated customer base who orders again and again. Request a Demo HungerRush helps restaurants compete in the toughest business on earth. Options are abundant. Loyalty is hard to get. And preferences are changing fast. Our integrated restaurant management system helps you master operational efficiency, create awesome guest experiences with ease, and squeeze customer data for every last drop of insight. All so you can focus on doing what you love: serving great food. hungerrush.com © 2020 HungerRush, LLC. All rights reserved. HungerRush, HungerRush logo, HungerRush product and technology names are trademarks or registered trademarks of HungerRush, LLC. Other product names and logos referenced herein are trademarks or registered trademarks of their respective companies.