Case Study

Key considerations for Flying Pie included finding a POS system that was easy for pizza restaurants to use. Menu customization was also a top priority. Flying Pie also needed a more efficient system for employee time tracking to monitor labor costs and reduce the risk of employee the. Lastly, the chain wanted to easily understand which items customers purchased most, and how to build a better customer experience while reducing food inventory costs. The Results Ty carefully researched six different POS systems over an 18-month period to find the right one. "We did trials with Aloha, Thrive, and I met with Speedline. I asked friends all around the pizza industry what they were using. What I found was the pizza owners I trusted the most were all using HungerRush," says Ty. The HungerRush system was a perfect fit for Flying Pie's stores. Referring to the system as "pizza- centric", Ty likes the simplicity of the system with its easy reporting and flexible menu customization. Once implemented, he was amazed at the effect the new POS system had on the business. Within weeks, Flying Pie was making operational changes to improve profitability and better serve customers. Leveraging information from the HungerRush POS, Flying Pie has been able to: • Gain clarity on purchase history. The cash register could provide a general purchase history, but not by item or ingredient. "We were able to make changes in our menu and Case Study promote certain items based on the data. Now we can easily decide which menu items or pizza toppings that people like, or ones that we should get rid of," says Ty, "it also helps us reduce food waste and negotiate better pricing with our suppliers." • Modify menu pricing in real-time. Flying Pie steers customers away from buying pizzas that are half and half. The belief is that one-style pizzas are more evenly cooked, the flavor is more complete, and there is no cross contamination between meat and veggies. For customers that can't decide, Flying Pie introduced a smaller 8-inch option to compliment the standard 12, 14, 16 and 18-inch staples. "The easy ordering process on the HungerRush systems allows us to give customers quick price comparisons between sizes. We can add and delete pizzas and toppings on-the-fly to help customers compare pricing between sizes and steer them to the one that make most sense," adds Ty. • Forecast scheduling needs. Streamlining the timekeeping through the HungerRush POS has produced cost benefits that have helped Flying Pie's profits. According to Ty, "We cut our labor costs by 5% using reports from the HungerRush POS system." Previously, Flying Pie brought in additional staff on busy days but not necessarily at the optimal time. As a result, employees stood around waiting for the rush to start. "I was just guessing at our hourly sales, but by using the reports I can shuffle schedules around and reduce our opening or closing crew. I can even adjust store opening and closing hours to improve profitability," adds Ty. hungerrush.com

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