Case Study

Flying Pie Pizzeria

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Ditching the Cash Register for a Modern POS System Yields Unprecedented Benefits Flying Pie Pizzeria is a five-store chain in the Portland, Oregon area. Ty Dupuis, owner, worked in or owned a pizza restaurant his entire life. Aer starting out at a local pizzeria in high school, Ty spent time working in a dough commissary for a 26-unit pizza franchise before landing a job at the neighborhood Flying Pie in 1988. Aer rising through the ranks, Ty negotiated a buyout agreement with the previous owners in 2000 and has since opened additional stores alongside ambitious employees. Today, Flying Pie is a family- focused pizzeria serving multi-generational families and local kid's sports teams. It's a place where families come to eat, relax, play board games and have fun. Challenge Prior to HungerRush ® , Flying Pie relied on an outdated cash register to take orders and tally sales. Handwritten orders were clipped to a string and would zip down a 30-foot long line to the kitchen. It was fun for guests to see orders zinging by, but it created problems in the kitchen. Handwritten tickets were difficult to read, and incorrect orders were challenging to correct. Additionally, each restaurant used paper timecards and an obsolete time clock. Flying Pie didn't seem to have a problem with employee the or losses, but it was hard for Ty to really know without the proper technology. Customer Flying Pie Pizzeria Challenge Gain visibility into pizzeria operations setting the stage for future growth. Was hindered by an outdated cash register and paper timecards. Results Flying Pie implemented operational changes, modified menu items and streamlined its staffing plan to drive a better customer experience and improve profitability utilizing the HungerRush POS system. Case Study

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